Privacy Policy

Privacy policy

Development Victoria’s approach to privacy

Development Victoria is committed to the responsible handling of personal information in a manner consistent with the Information Privacy Principles set out in the Privacy and Data Protection Act 2014 (Vic).

This statement sets out how Development Victoria handles your personal and health information and applies to all our contact with you whether in person, over the telephone or online.

What is personal information?

Personal information is recorded information about an identifiable or easily identifiable individual. The types of information we collect may include name, address, email address, telephone numbers, date of birth, gender, photographs and financial details.

Why does Development Victoria collect personal information?

Development Victoria is the Victorian government's property development agency.

Development Victoria collects personal information to deliver its functions under the Development Victoria Act 2003 (Vic) and the Docklands Act 1991 (Vic).

The functions of Development Victoria include carrying out land development and social and economic capital works projects, carrying out or managing urban renewal projects, contributing to government urban planning and development policies and completing the development of the Docklands area.

When delivering its functions, Development Victoria may collect personal information to:

1. conduct market research and marketing activities (including promotions, competitions and the compilation of statistics);
2. carry out community engagement activities;
3. respond to public enquiries, requests for information and registrations of interests;
4. develop or sell land or property to private buyers;
5. manage its workforce and contractors (including prospective employees); and
6. respond to complaints or concerns.

How we collect your personal information

Depending on the nature of your contact with Development Victoria, we may collect your personal information:

1. from application and registration forms, contests, complaints or surveys;
2. through employment related processes;
3. over the telephone or in person;
4. from our website (see www.development.vic.gov.au); or
5. through our contracted service providers including our sales agents and call centre operators.

Whenever we collect personal information, we will take steps to advise you of why we are collecting the information, what we intend to do with it and to whom we need to disclose it.

When do we disclose personal information?

To be able to perform our functions, we may need to disclose your personal information within Development Victoria, within government and to third parties, including:

1. our third party service providers, including our sales agents, professional services or information technology providers;
2. any development partners involved in a property in which you are interested; and
3. our third party providers contracted to deliver services to a property that you have purchased. 

How do we store and protect your personal information?

Development Victoria stores personal information in electronic and hard-copy.

We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet.

While we aim to protect such information, we cannot ensure or warrant the security of any information transmitted to us online, so individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure.

Access to your information

You can request access to the personal information we hold about you. We will try to give you access with as little formality as possible and without charging a fee. However, where your request is difficult or time consuming, or where it involves personal information about other people, we may require you to use Freedom of Information Act procedures to make the request.

If you become aware that the personal information we hold about you is not accurate, complete or up to date, you can ask us to correct it.

Development Victoria's contact details can be found at www.development.vic.gov.au 

Social Media

Please be aware that information posted on our social network channels - LinkedIn, Twitter, YouTube, Instagram or Facebook (including original/edited/deleted comments, replies, private messages, usernames, images, videos and metadata) will be collected by our contracted service provider, to ensure that Development Victoria complies with legislative obligations under the Public Records Act 1973. 

Development Victoria may collect information you provide on social media (such as your publicly visible name and photo), for the purpose of monitoring, evaluating and/or improving the quality of Development Victoria’s communications or services.

Development Victoria is committed to protecting your privacy. We will not disclose your personal information to any other parties without your consent, except where required to do so by law. 

Each social media platform has inbuilt privacy settings. We recommend that you regularly check and configure the privacy settings for your profiles and accounts to make sure that you know what information you are making available, and to which audience.

Privacy complaints

If you are unhappy about the way we handle your personal information you may lodge a complaint in person, by telephone or in writing. We may require you to put an oral complaint in writing.

You may lodge a privacy complaint at any time at the details below:

Group Head, Legal and Advisory
Development Victoria
Level 9, 8 Exhibition Street
Melbourne Victoria 3000

Ph: 03 8317 3400

If you are not satisfied with how Development Victoria handles your complaint you may contact the Office of the Victorian Information Commissioner at www.ovic.vic.gov.au or on 1300 006 842.